#737: SPF / Emails rejected from the website contact form

sam — Thu, 05 Jun 2014 15:46:13 GMT

We had a user report that they could not send a message via our contact form:

"Yesterday I sent a message to you via the contact form on the website. But obviously something went wrong: for I got a failure notice saying my message could not be delivered. Therefore I'm sending it directly via email (see below) hoping that you're receiving my message this way."

<info@…>: host mx1.spamfiltering.com[72.249.150.158] said:

550 81.95.XX.XX is not allowed to send mail from gmx.de. Please see http://www.openspf.net/Why?scope=mfrom;identity=userXX@gmx.de;ip=81.95.XX.XX (in reply to end of DATA command)

(User details edited as this is publicly archived)

I'm not sure I quite understand what's going on here. Chris indicated in email that this would affect other users whose email provider has set this kind of SPF record.

Can we make an educated guess as to what proportion of email providers set this kind of SPF?

How many messages do we never get to see? Is it a problem? Or a small enough number of users that we just don't worry about it?

Thanks

Sam

#746: New comment notifications not being sent to content owners.

sam — Tue, 24 Jun 2014 09:27:11 GMT

Hi Paul, Annesley, Chris

Ed hasn't been getting notifications for new comments.

"Please check if new comment notifications are being sent to content owners. I don’t think I am receiving email alerts for my blog posts."

I'll email Rob to see if he's getting any.

Could you investigate?

Thanks

Sam

Transition Technology: Ticket Query

#737: SPF / Emails rejected from the website contact form

#746: New comment notifications not being sent to content owners.