Transition Technology: Ticket #245: Profile editing bugs

ed — Tue, 29 Mar 2011 15:42:36 GMT

I wonder if this is because the people having problems are not the 'author' of the profile... investigating...

ed — Tue, 29 Mar 2011 18:22:47 GMT

following a test it seems that the user, when they are author, is NOT having the problem; ie it seems to be a bug for not-author editors. The user is still being shown a captcha though...

ed — Tue, 05 Apr 2011 13:53:31 GMT

following another test - this user is the author of her ini profile: Claire Gelinas For: Oxford Hills Her editing is making the profile page unpublished and she's being presented with captchas.

ed — Thu, 14 Apr 2011 06:36:14 GMT

This user: Andy Bodycombe on /initiatives/crystal-palace gets a captcha and this error messgae: user warning: Duplicate entry 'node-10928' for key 1 query: UPDATE mollom SET entity = 'node', id = '10928', session_id = '11041235e0f3a65648', form_id = 'initiative_profile_node_form', changed = 1302629731, spam = 3 WHERE id = '10928' in /web/transitionnetwork.org/www/includes/common.inc on line 3538. user warning: Duplicate entry 'node-10928' for key 1 query: UPDATE mollom SET entity = 'node', id = '10928', session_id = '11041235e0f3a65648', form_id = 'initiative_profile_node_form', changed = 1302629731, spam = 3 WHERE id = '10928' in /web/transitionnetwork.org/www/includes/common.inc on line 3538.

ed — Wed, 27 Apr 2011 10:30:28 GMT

editing an initiative profile (soon to be extinct but it's here http://www.transitionnetwork.org/node/13497/edit), noted that the system seems to remove the primary point of contact. Now I'm trying to delete the profile, it won't let me, chucking this error "Primary point of contact field is required.". I did not remove the primary point of contact. I wonder if this is related to #174 in some way...

priority changed

ed — Fri, 17 Jun 2011 10:30:49 GMT

priority changed from major to critical

note also some oddness for Paredes in Transition profile, where users are being removed: https://tech.transitionnetwork.org/trac/ticket/260

owner, priority, status changed

jim — Sat, 18 Jun 2011 17:58:30 GMT

owner changed from jim to ed
priority changed from critical to major
status changed from new to assigned

Hmm... The "Claire Gelinas" comment above sounds like Mollom rejecting her post and putting it in for checking. The error is Mollom too...

So, as per #260 we have no real leads except users being removed. Mollom cannot do this though.

Downgrading, will keep an eye on things but most of the above is caused by users coming up as SPAM when entering initiative content. Thoughts, Ed?

priority changed

ed — Mon, 20 Jun 2011 10:16:10 GMT

priority changed from major to critical

Re-upgrading; there's definitely something going on, which needs sorting.

Users should not see captchas, and their editing the profile should *definitely* not make it unpublished. If necc, remove Mollom from this function totally.

How about that?

priority changed

ed — Fri, 24 Jun 2011 10:21:56 GMT

priority changed from critical to minor

jim thinks: ini going unpublished could be mollom seeing content that looks like spam

have been module updates for the earlier errors

NB: frontline support: ask what it was they were adding

priority changed

ed — Mon, 27 Jun 2011 11:24:06 GMT

priority changed from minor to major

This initiative: http://www.transitionnetwork.org/node/10885/edit initiatives/freiburg

is being made unpublished when the user who is the author edits: http://www.transitionnetwork.org/users/hannes-steinhilber

I noted he'd added only an email address into the desc field first, so removed that as it might have explained our mollom theory, and then asked him to edit again. He has edited it and it's unpublished again.

ed — Mon, 27 Jun 2011 11:25:31 GMT

From user:

Phew, first it worked, even with an email below the text - but now the problem appears again. I deleted the mail address but it still doesn´t work. Maybe you could make the same thing again and I will never write again an email address in the description.

priority changed

jim — Mon, 27 Jun 2011 11:36:37 GMT

priority changed from major to blocker

Looked at logs and saw lots of:

Type	cache
Date	Monday, 27 June 2011 - 12:28pm
User	Transition Admin
Location	http://www.transitionnetwork.org/node/10885/edit
Referrer	http://www.transitionnetwork.org/initiatives/freiburg
Message	Cache write error, failed to open file "sites/default/files/filecache/cache/8/variables-87cd8b8808600624d8c590cfc2e6e94b"
Severity	error
Hostname	86.184.163.71
Operations

Which looks like Cache Router issues: http://drupal.org/node/1152310

Looking into this as a matter of urgency - might be losing data...

jim — Mon, 27 Jun 2011 12:32:14 GMT

Have added comment to http://drupal.org/node/1152310#comment-4660242 descibing our issue.

Still think Mollom is the issue... Ed, how about I disable it for inis? for a trial period? Will replace with a normal CAPTCHA...

owner changed

ed — Mon, 27 Jun 2011 12:34:54 GMT

owner changed from ed to jim

Disable mollom on ini profiles.

owner changed

jim — Mon, 27 Jun 2011 12:55:46 GMT

owner changed from jim to ed

swapped Mollom for reCAPTCHA on ini profiles... Please post any news here!

status changed; resolution set

jim — Thu, 30 Jun 2011 09:16:40 GMT

status changed from assigned to closed
resolution set to duplicate

Reckon this has it's cause in #286, closing as duplicate.