Transition Technology: Ticket #575: User system is blocking everyone - needs fixing urgently

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ed — Wed, 31 Jul 2013 14:39:30 GMT

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screengrab of user list with everyone blocked

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ed — Wed, 31 Jul 2013 14:40:25 GMT

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jim — Wed, 31 Jul 2013 18:31:50 GMT

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Fixed... This was a side effect of a change BOA made to limit spam account creation (which to be fair can be hundreds/thousands of accounts per day). The issue where I complained and they refactored the approach is here for reference: Force user_register policy unless modules/disable_user_register_protection.info exists

Per the documentation at http://omega8.cc/how-to-change-account-registration-settings-273, I've created the appropriate control file like so:

[log in, sudo, totn]
tn@puffin:~$ cd static/transition-network-d6-p005/sites/transitionnetwork.org
tn@puffin:~/static/transition-network-d6-p005/sites/transitionnetwork.org$ touch disable_user_register_protection.info

This control file will prevent the nightly tasks tightening the user registration policy.

Ed, you can unblock the users at your leisure.

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jim — Wed, 31 Jul 2013 18:34:48 GMT

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The control file is in the sites/transitionnetwork.org directory, which is copied in its entirety when a site is moved, migrated or cloned into a new platform. Hence this is a one-off fix.

This situation arose because the BOA team decided to include in the stable version, so the recent updates Chris did would have brought in the 'fix'. Note they regret the handling of this as it caused some pain and was not announced properly: https://drupal.org/node/2015553#comment-7621997

Anyway, all done, fixed.

ed — Thu, 01 Aug 2013 08:21:11 GMT

Good work, ta

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ed — Fri, 23 Aug 2013 16:32:51 GMT

priority changed from blocker to critical
status changed from closed to reopened
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Re-opening this ticket as I'm seeing a *lot* of blocked accounts again, and getting moans.Please re-check: https://www.transitionnetwork.org/admin/user/user/list

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jim — Sun, 25 Aug 2013 11:47:35 GMT

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So the settings here: https://www.transitionnetwork.org/admin/user/settings were "Visitors can create accounts but administrator approval is required." in "Public registrations" at the top.

If this happens again please set it to "Visitors can create accounts and no administrator approval is required."...

And let me know, I'll double-check the settings/punch BOA.

In the mean time the users that look kosha can be set to 'Active' at your leisure -- the users will get an email to say they can use the site.

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jim — Sun, 25 Aug 2013 11:48:36 GMT

owner changed from jim to ed
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status changed from reopened to assigned

Reassigning to Ed so he can track and re-assign to me in case it happens again -- will investigate further if so...

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ed — Sun, 25 Aug 2013 17:58:44 GMT

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good, thanks

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ed — Mon, 26 Aug 2013 12:11:07 GMT

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I think that this re-boot in #535 re-set the user settings - I had set them to 'Visitors can create accounts and no administrator approval is required.' before, then this happened, now the settings have changed to 'Visitors can create accounts but administrator approval is required.'.

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jim — Mon, 26 Aug 2013 12:56:31 GMT

status changed from reopened to closed
resolution set to fixed

OK my bad, the disable_user_register_protection.info file was in [platform]/sites/[tn.org], rather than the modules sub folder.

This meant the /var/xdrago/daily.sh script was locking our user registrations.

Now fixed... Hopefully this won't generate more load spikes due to spam registrrations... see last para of http://omega8.cc/how-to-change-account-registration-settings-273 for the BOA team's reasons for introducing this setting.

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jim — Mon, 26 Aug 2013 12:56:44 GMT

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Forgot my time

ed — Mon, 26 Aug 2013 13:13:17 GMT

Transition Technology: Ticket #575: User system is blocking *everyone* - needs fixing urgently

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Transition Technology: Ticket #575: User system is blocking everyone - needs fixing urgently