Transition Technology: Ticket #859: Subscription emails broken

hours, totalhours changed

paul — Tue, 16 Jun 2015 13:25:59 GMT

hours changed from 0.0 to 0.125
totalhours changed from 0.0 to 0.125

Nothing that comes to mind. Maybe have a look through trac and see if there is anything that has been done that might have caused the problem. My first thought is that probably cron is no longer working after a server update. I'll take a look at the drupal status report ..

hours, totalhours changed

chris — Tue, 16 Jun 2015 13:32:19 GMT

hours changed from 0.0 to 0.15
totalhours changed from 0.125 to 0.275

The server is sending emails OK, for example 138 have been sent since the mail.log was last rotated (06:25 on Jun 14) and not all of these are system emails, lots are Drupal emails.

sudo -i
cd /var/log
grep "to=" mail.log | wc -l
138

However looking at the sizes of the logs there was a big drop around May 31, for the oldest log file 2.6k emails were sent and for the last one 608 emails:

-rw-r-----  1 root  adm      103K Jun 16 13:57 mail.log
-rw-r-----  1 root  adm      458K Jun 14 06:25 mail.log.1
-rw-r-----  1 root  adm       77K Jun  7 06:26 mail.log.2.gz
-rw-r-----  1 root  adm      206K May 31 06:28 mail.log.3.gz
-rw-r-----  1 root  adm      262K May 24 06:26 mail.log.4.gz

grep "to=" mail.log.1 | wc -l
608
zgrep "to=" mail.log.2.gz | wc -l
710
zgrep "to=" mail.log.3.gz | wc -l
2113
zgrep "to=" mail.log.4.gz | wc -l
2692

If there is a problem I expect it is at a Drupal level so I think best ask Paul to look into it?

hours, totalhours changed

chris — Tue, 16 Jun 2015 13:35:29 GMT

hours changed from 0.0 to 0.05
totalhours changed from 0.275 to 0.325

Replying to paul:

My first thought is that probably cron is no longer working after a server update.

Looks OK to me on the status page

Cron maintenance tasks Last run 0 sec ago

sam — Tue, 16 Jun 2015 13:37:50 GMT

OK it sounds like I broke it by trying to edit the message.

I should therefore be able to fix it. I'll have a look through the settings again.

Thanks all,

hours, totalhours changed

paul — Tue, 16 Jun 2015 13:39:49 GMT

hours changed from 0.0 to 0.25
totalhours changed from 0.325 to 0.575

Cron is working fine.

I can send out a notification message from the test page (using all three send methods). Investigating ..

Sorry, finally got this message to post! (hopefully)

paul — Tue, 16 Jun 2015 13:40:29 GMT

Ok. Let me know if you need any help.

sam — Tue, 16 Jun 2015 15:30:54 GMT

Hmm can't see anything obvious.

I'd have imagined that there would be many more people subscribed to 'Content type by author' https://www.transitionnetwork.org/admin/messaging/subscriptions/status

But then on the other hand there is no noticeable drop in traffic: https://stats.transitionnetwork.org/index.php?module=CoreHome&action=index&idSite=1&period=range&date=previous30#/module=Dashboard&action=embeddedIndex&idSite=1&period=range&date=previous30&idDashboard=1

So actually maybe it is working..

Is anyone else subscribed to the emails? Has anyone got one since the 27th?

Thanks

Sam