id summary reporter owner description type status priority milestone component resolution keywords cc estimatedhours hours billable totalhours 748 Urgent: Fiona having problems sending email sam chris "Hi Chris, Fiona is having problems sending email. I have checked the quota in the web interface and she is not over her quota. She initially sent this: The message could not be sent because the server rejected the sender's email address. The sender's email address was 'fionaward@transitionnetwork.org'. ---- Subject 'Re: filming' Server Error: 550 Server Response: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1) Server: 'mail.transitionnetwork.org' Windows Live Mail Error ID: 0x800CCC78 Protocol: SMTP Port: 26 Secure(SSL): No ----- Which looked to me like the email had been sent and rejected by the receiving server. So I sent this to Fiona: On 24 June 2014 16:11, Sam Rossiter wrote: Hi Fiona I'll take a look now. It could have been rejected for a number of reasons. There's no keywords in the email that might trigger a spam rejection? Or have you Cc'd a large number of people? As a workaround until we get to the bottom of it is it something a collegue could forward? Or does it have to come from you? Thanks Sam --------- Fiona replied: Hi Sam I don;t think it's that email, as there are 13 that won't send frm my outbox even if I remove this email - same problem with the next one! Thanks Fiona --- Chris I'm not working until next Tuesday, so I was wondering if you could pick this up and liase with Fiona? fionawardttt [AT] googlemail.com Thanks Sam " defect closed major Maintenance Email fixed ed 0.0 0 1 0.5