Ticket #491 (closed defect: invalid)
User being unsubscribed
| Reported by: | ed | Owned by: | jim |
|---|---|---|---|
| Priority: | critical | Milestone: | Production |
| Component: | Drupal modules & settings | Keywords: | |
| Cc: | chris | Estimated Number of Hours: | 0.0 |
| Add Hours to Ticket: | 0 | Billable?: | yes |
| Total Hours: | 0 |
Description
Transition Rye has been unsubscribed from their newsletter twice in the last few days. The first time, they re-subbed, and were unsubbed again yesterday. No other reporst of this *yet*. Could this be somethign to do with the move?
Here's their forwarded email:
From: Transition Network <newsletter@…>
Date: 14 February 2013 20:26
Subject: Transition Network: You are now unsubscribed
To: transitionrye@…
Transition Network
You have been unsubscribed from our list.
We're sorry to see you go.
Did someone unsubscribe you by mistake?
If you forwarded our email to a friend, and that friend unsubscribed you by mistake, here's how you can re-subscribe:
If this was a mistake, you can re-subscribe at:
http://transitionnetwork.us1.list-manage.com/subscribe?u=766036b57dc1247e2964584bd&id=33e8648c8d
For questions or comments, please contact us at:
newsletter@…
Change History
comment:2 Changed 4 years ago by jim
There is a MailChimp? module which uses their API to manage subscriptions etc. I've disabled it as a precaution.
And PHPList is dreadful. It was until recently abandoned, and has been the source of the only ever hack on a site (I took over) I ever got hit by. Mailchimp blows it out of the water in terms of capability, usability and performance. It's free up to 2000 subscribers too.
I'd be happy to consider/support other free mailing list software, but not PHPList. There are many better solutions from within Drupal (see http://drupal.org/node/645108) or Wordpress (I assume) that provide great integration and good usability.
comment:4 Changed 4 years ago by jim
Ed: Simply that someone or him is requesting to be unsubscribed. I can't see how it would happen on its own. Maybe "transitionrye@…" has several people in that inbox and one of them are doing it.
Anyone else have this? If not it's most likely a user thing.
comment:5 Changed 4 years ago by ed
It's an odd one - they were unsubscribed, re-subscribed, then unsubscribed again. The machine only thinks they unsubbed on one occasion. I am in conversation with user. We'll see. I don't think that they have a user account on TN.org so it's solely mailchimp issue afaik.
How does the transitionnetwork.org drupal site relate to list-manage.com / mailchimp.com ?
Is this a service that has to be paid for?
Can the Network consider, at some point, using free software, specifically phplist and also consider offering this as a service to Transition projects / groups?
There is plenty of capacity to run phplist on penguin...