Ticket #597 (closed maintenance: fixed)

Opened 3 years ago

Last modified 23 months ago

Default owner for tickets

Reported by: chris Owned by: chris
Priority: trivial Milestone: Maintenance
Component: Trac Keywords:
Cc: ade, ed Estimated Number of Hours: 0.0
Add Hours to Ticket: 0 Billable?: yes
Total Hours: 0.5

Description

Ben reported that the default owner for tickets is laura and that this should be changed.

Change History

comment:1 Changed 3 years ago by chris

  • Add Hours to Ticket changed from 0.0 to 0.25
  • Status changed from new to closed
  • Resolution set to fixed
  • Total Hours changed from 0.0 to 0.25

I have set the default owner for tickets to ed in /web/tech.transitionnetwork.org/trac/conf/trac.ini:

[ticket]
default_cc =
default_component = Unassigned
default_description =
default_keywords =
default_milestone =
default_owner = ed
default_priority = major
default_resolution = fixed
default_severity =
default_summary =
default_type = defect
default_version =
...

And tested it with this ticket and restarted trac.

Let me know if there are any other defaults listed above that could do with tweaking.

comment:2 Changed 23 months ago by chris

  • Cc ade added; benj, jim removed
  • Add Hours to Ticket changed from 0.0 to 0.25
  • Total Hours changed from 0.25 to 0.5

I have updated /web/tech.transitionnetwork.org/trac/conf/trac.ini to make Ade the new default owner for tickets:

default_owner = ade

And restarted Trac:

su - tracd -s /bin/bash
./bin/tracd-stop
./bin/tracd-start

And added a new section on the wiki page to document this, wiki:TransitionTrac#DefaultTicketSettings

Note: See TracTickets for help on using tickets.