Ticket #7 (closed defect: duplicate)
Registration confirmation link not working
| Reported by: | ed | Owned by: | john |
|---|---|---|---|
| Priority: | major | Milestone: | |
| Component: | Drupal modules & settings | Keywords: | |
| Cc: | Estimated Number of Hours: | 0.0 | |
| Add Hours to Ticket: | Billable?: | no | |
| Total Hours: |
Description
User clicked on the confirmation link in the registration confirmation email and was taken to a 'log in' page when he followed it. He had clicked on it, but the system did not set his profile to 'authorised'. Using Windows 7 and Chrome.
Change History
comment:2 Changed 6 years ago by jim
- Priority changed from critical to major
- Status changed from new to closed
- Resolution set to invalid
Is this happening to other users? What is the exact process and messages for such users after clicking the link? What ad blockers/cookie settings/security software was on the computer?
I've seen 'page not found' from a missing graphic break LoginTobbogan?'s login enhancements - is this that problem?
Flying blind here...
comment:3 Changed 6 years ago by ed
- Status changed from closed to reopened
- Resolution invalid deleted
working on it with a bunch of users. re-opening and going to hand to john (it's a long term, fiddly one, so fits his availabilities etc.).
user comment:
I'm on a mac, using Safari. When I clicked on the link it took me to a page that said I had completed registration, but included even on this page a sidebar saying that I still needed to do so. Then it continued to not let me use functions that require full registration. That's all I've got.
comment:4 Changed 6 years ago by ed
- Owner changed from jim to john
- Status changed from reopened to assigned
comment:6 Changed 6 years ago by ed
- Estimated Number of Hours set to 0.0
- Billable? unset
latest information: this might be to do with the simplenews reggo process. from a useful user response: "thanks. I did click the link, but I think I may now know where something went wrong. I clicked the link to accept my registration for the newsletter first, then when I clicked the confirmation link, it told me I had already done it. "
