Ticket #553 (closed defect: fixed)

Opened 3 years ago

Last modified 3 years ago

Invalid response from server ERROR message

Reported by: ed Owned by: jim
Priority: critical Milestone: Maintenance
Component: Unassigned Keywords:
Cc: chris, ed Estimated Number of Hours: 0.0
Add Hours to Ticket: 0 Billable?: yes
Total Hours: 0.25

Description

Trying to add a user. Get error message: "Received an Invalid response from the server" then served a blank screen. Same with project profile:

https://www.transitionnetwork.org/admin/user/user/create
https://www.transitionnetwork.org/node/add/project-profile

This has also happened for a user trying to add a project.

Ed can add an event and blog post, ingredient, panel page.

Attachments

js-alert.png (62.8 KB) - added by chris 3 years ago.
Received an invalid response from the server.

Change History

Changed 3 years ago by chris

Received an invalid response from the server.

comment:1 Changed 3 years ago by chris

  • Add Hours to Ticket changed from 0.0 to 0.25
  • Total Hours changed from 0.0 to 0.25

I can confirm this problem, but I don't get a blank screen after the pop up -- I'm able to just click the "OK" link and continue to use the forms -- I have added a user to test this.

I can't see anything in the logs that might be related to this.

Screenshot of the javascript alert: https://tech.transitionnetwork.org/trac/attachment/ticket/553/js-alert.png

This bug might be related: https://drupal.org/node/538022 and the last few comments in that long thread are from people who found the patch on comment 143 solves the problem: https://drupal.org/node/538022#comment-4344370

comment:2 Changed 3 years ago by jim

  • Status changed from new to closed
  • Resolution set to fixed

This is due to some shonky error handling by Hierarchical Select module that handles the region selector. I saw it a lot during the PSE build when I was doing development.

It's almost certainly related to #554 and the Redis password issue meaning the js/json was served slowly or badly.

I've cleared the caches and now cannot reproduce. It's a one-off IMHO - closing, fixed.

comment:3 Changed 3 years ago by ed

confirmed - thanks

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